Deliveries-Returns
Delivery Service
We ship to the UK, the EU and many other countries around the world. At the moment we exclude Australia and New Zealand because of bio-regulatory reasons. Tax (where appropriate) and shipping are included in your transaction.
Our normal delivery service will be either:
Royal Mail First Class: £3.91
This will apply to each order for deliveries within the United Kingdom. Please allow up to 5 working days for delivery.
Delivery to the EU: £7.50 Delivery to the Rest of the World: £11.25
Free Delivery
We are able to offer a free delivery service for orders of £22.50 or more. Please note that the free delivery option is only available to UK addresses.
Returns Policy
If you wish to return an item for any reason please call or email us and we will advise you further. Items ordered in error may be exchanged for the correct product providing they are returned unopened. Further payment may be required to cover differences in cost. All refunds will be credited to the card from which payment was made. Please include a covering letter with your return stating your name, address and reason for the return.
Returns address:
Ace Canine Healthcare
March Laboratories Ltd
Great Oaks Sites
B4526 Goring Health
Reading UK
RG8 7SB
Email:support@ace-
Tel: 0118 9842871
Cancellation
Orders may be cancelled up to fourteen days after delivery. It is an express condition that the product must be returned to us unused, unopened and with the original documentation (as sent with each parcel and/or package). We reserve the right not to refund postage charges at our discretion. You must provide written confirmation (email, text or letter) of your request to cancel.